You can book our services by filling out the contact form on our website or by calling us directly. We'll discuss your requirements, check availability, and confirm your booking with all the details.
We recommend booking at least 2-4 weeks in advance, especially for weekends and school holidays. However, we always try to accommodate last-minute bookings where possible.
Cancellations made more than 7 days before your event will receive a full refund. Cancellations within 7 days may be subject to a cancellation fee. We understand emergencies happen, so please contact us to discuss your situation.
Yes! We offer special rates for customers booking multiple packages or planning regular events. Contact us to discuss package deals and loyalty discounts.
We provide soft play hire services throughout Norfolk and Suffolk, including Norwich, Ipswich, Great Yarmouth, Lowestoft, King's Lynn, Bury St Edmunds, and surrounding areas. Contact us to confirm coverage for your location.
Setup typically takes 30-45 minutes depending on the package size. We arrive before your event start time to ensure everything is ready when your guests arrive.
We primarily set up indoors for soft play equipment. Bouncy castles can be set up outdoors in suitable weather conditions. We'll assess your venue and weather forecast to ensure the best setup.
Space requirements vary by package. Mini Soft Play needs approximately 3m x 3m, Mighty needs 4m x 4m, and Mega needs 5m x 5m. Bouncy castles require 10ft x 10ft plus safety clearance. We'll confirm exact dimensions when you book.
Absolutely! All our equipment is thoroughly cleaned and sanitized after every use. We use child-safe cleaning products and follow strict hygiene protocols. Our equipment meets all UK safety standards.
Yes, we have full public liability insurance covering all our equipment and services. We're also DBS checked for your peace of mind.
Our soft play equipment is designed for children aged 6 months to 5 years. Bouncy castles are suitable for children up to 12 years (weight restrictions apply). We can advise on the best package for your guest age range.
While we set up and pack down the equipment, adult supervision during the event is the responsibility of the host. We provide safety guidelines and instructions for proper use.
Our hire price includes delivery, setup, collection, and full cleaning. You get the equipment for your specified hire period (typically 2-4 hours). Personalisation options are available at additional cost.
Yes, you can extend your hire period subject to availability. Please let us know in advance, and we'll arrange the extension and adjust the pricing accordingly.
We accept bank transfers, cash, and most major debit/credit cards. A deposit is required to secure your booking, with the balance due before or on the day of your event.
Absolutely! Many customers combine soft play with bouncy castles or add personalisation to create the perfect event. We'll work with you to create a custom package that fits your needs and budget.
Yes! Our personalisation service includes themed decorations, custom banners, and color-coordinated balloons. Popular themes include Princess, Superheroes, Safari, Rainbow, and more.
Our equipment is designed to be inclusive and accessible. Please let us know about any specific requirements when booking, and we'll ensure we provide the most suitable setup.
For outdoor bouncy castle bookings, we monitor weather forecasts closely. If conditions are unsuitable, we'll work with you to reschedule or move the setup indoors if space allows.
Yes! We cater for corporate family days, community events, and business celebrations. Contact us to discuss your requirements and we'll create a tailored package.